Thank you for choosing Snoop on the Stoop! We want you to be thrilled with your purchase, and we understand that sometimes, things might not go as planned. Here’s our straightforward return policy to make the process hassle-free:
Eligibility for Returns:
- We accept returns within 10 days of the item’s arrival at your doorstep.
Conditions for Returns:
- The product must be in its original condition and packaging.
- Returns must be initiated within the specified 10-day window.
How to Initiate a Return:
- Contact our customer support team at support@snooponthestoop.ca to inform us of your intention to return the product.
- Our team will guide you through the return process and provide you with the necessary details.
Return Shipping:
- The customer is responsible for the cost of shipping the product back to us.
Refund Process:
- Once we receive the returned item and verify its condition, we will process the refund to your original payment method.
Exceptions:
- Products damaged due to customer mishandling or negligence are not eligible for returns.
- Returns requested after the 10-day period will not be accepted.
Contact Us:
- If you have any questions or concerns regarding your return, feel free to reach out to our customer support team at support@snooponthestoop.ca.
Thank you for your understanding, and we appreciate your trust in Snoop on the Stoop!